Terms of Service

Last updated: February 7, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Orbit AI ("Orbit AI," "we," "us," or "our"), governing your access to and use of the Orbit AI platform, website located at orbitforms.ai, and all related services, applications, tools, and APIs (collectively, the "Service").

By creating an account, accessing, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not access or use the Service.

Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, company, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" and "your" shall include both you individually and the entity you represent.

2. Description of Service

Orbit AI is an intelligent platform designed for data collection, contact management, workflow automation, and outreach. The Service includes, but is not limited to, the following capabilities:

  • Form, survey, and quiz building with customizable templates and embeddable widgets for deployment on third-party websites
  • Contact management and customer relationship management (CRM) functionality
  • Workflow automation engine with configurable trigger, filter, routing, enrichment, scoring, and destination nodes
  • Third-party integrations with external CRMs, marketing platforms, spreadsheets, and communication tools
  • AI-powered features including intelligent scoring, form optimization, AI agent nodes, and automated decision-making
  • Sequences for automated multi-step email and SMS outreach to contacts
  • Scheduling and meeting booking with calendar integrations and availability management
  • AI-powered conversational communication with end users, available upon explicit opt-in
  • Analytics, reporting, and performance dashboards
  • Team collaboration with role-based access controls and permissions
  • API access, OAuth integrations, and developer tools
  • Custom domain support for branded form experiences

We reserve the right to modify, enhance, or discontinue any feature of the Service at any time, with or without notice. We will make reasonable efforts to provide advance notice of any material changes that may impact your use of the Service.

3. Account Registration and Security

Registration

To use the Service, you must create an account by providing accurate, complete, and current information. You agree to promptly update your account information to keep it accurate and current at all times. Providing false, misleading, or outdated information constitutes a breach of these Terms and may result in immediate termination of your account.

Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your password. You must not share your login credentials with any third party. You agree to immediately notify Orbit AI of any unauthorized access to or use of your account, or any other breach of security. We strongly recommend enabling multi-factor authentication (MFA), which is available for all accounts, to enhance the security of your account.

Orbit AI will not be liable for any loss or damage arising from your failure to protect your account credentials. You are responsible for all activity that occurs under your account, whether or not you authorized such activity.

4. Subscription Plans and Billing

Plans

Orbit AI offers multiple subscription tiers, including a Free plan, a Pro plan, a Business plan, and an Advanced plan. Each plan includes a defined set of features, usage limits, and capabilities as described on our pricing page. We reserve the right to modify the features included in any plan at any time.

Billing and Payment

Paid subscriptions are billed either on a monthly or annual cycle, as selected by you at the time of purchase. All fees are charged in advance for the applicable billing period. Annual subscriptions are billed as a single payment at the start of each annual period. By subscribing to a paid plan, you authorize Orbit AI to charge your designated payment method on a recurring basis at the then-current rate for your selected plan.

Auto-Renewal

All paid subscriptions automatically renew at the end of each billing cycle unless you cancel your subscription before the renewal date. You will be charged the applicable rate for the subsequent billing cycle unless you have cancelled prior to renewal.

Price Changes

We may adjust subscription pricing at any time. For existing subscribers, we will provide at least thirty (30) days' prior written notice of any price increase via email or through the Service. Price changes will take effect at the start of your next billing cycle following the notice period. Your continued use of the Service after the price change takes effect constitutes your acceptance of the new pricing.

AI Credits and Metered Usage

Certain AI-powered features within the Service operate on a metered credit system ("AI Credits"). Each subscription plan includes a defined allocation of AI Credits per billing period. Usage beyond the included allocation may result in additional charges or temporary throttling of AI features, depending on your plan. AI Credit consumption varies based on the complexity and type of AI operations performed. Unused AI Credits do not carry over between billing periods unless explicitly stated in your plan terms.

5. Free Trial

Orbit AI may offer free trial periods for paid subscription plans at its discretion. During the trial period, you will have access to the features included in the applicable paid plan. Unless you cancel your subscription before the trial period ends, your trial will automatically convert to a paid subscription, and your designated payment method will be charged the applicable subscription fee for the selected plan and billing cycle.

Trial eligibility is limited to one trial per user or organization. We reserve the right to modify, suspend, or discontinue trial offers at any time without prior notice. Free trials may be subject to additional terms and conditions as specified at the time of enrollment.

6. Cancellation and Refunds

How to Cancel

You may cancel your subscription at any time through your account settings within the Service. Cancellation will take effect at the end of your current billing period. You will retain access to the features of your paid plan until the end of the period for which you have already been billed.

Refund Policy

Monthly subscriptions are non-refundable. For annual subscriptions cancelled within the first fourteen (14) days of the initial purchase or renewal, you may request a pro-rated refund for the unused portion of the annual term. After the fourteen-day period, annual subscriptions are non-refundable. Refund requests should be submitted to support@orbitforms.ai.

Data After Cancellation

Upon cancellation, your account will be downgraded to the Free plan. Your data, including forms, contacts, workflows, sequences, and submission records, will be retained for a period of thirty (30) days following the effective cancellation date. During this retention period, you may export your data or reactivate your subscription. After the thirty-day retention period, we reserve the right to permanently delete your data.

7. User Content and Data Ownership

Your Content

You retain full ownership of all data, content, and materials that you upload, submit, create, or otherwise make available through the Service ("User Content"). This includes, without limitation, form configurations, survey questions, quiz content, contact records, submission data, workflow configurations, sequence templates, email content, scheduling settings, and any other information you provide. Orbit AI does not claim any ownership rights over your User Content.

License to Orbit AI

By using the Service, you grant Orbit AI a limited, non-exclusive, worldwide, royalty-free license to access, use, process, reproduce, and display your User Content solely to the extent necessary to provide, maintain, improve, and support the Service for you. This license terminates when you delete your User Content or your account, except where retention is required by law or for legitimate business purposes as described in our Privacy Policy.

Content Responsibility

You are solely responsible for the legality, accuracy, and appropriateness of all User Content. You represent and warrant that you have all necessary rights, permissions, and consents to collect, store, and process the data you submit through the Service, including any personal data of your end users or contacts. You must ensure that your collection and use of data through the Service complies with all applicable laws, regulations, and industry standards.

8. AI Features and Automated Processing

AI-Powered Processing

The Service incorporates artificial intelligence and machine learning technologies to deliver features such as lead scoring, intelligent contact routing, form optimization, data enrichment, automated workflow decisions, and content generation. By using these features, you acknowledge and agree that your data may be processed by AI systems to provide the requested functionality.

Conversational AI and Opt-In Requirement

Orbit AI offers an AI-powered conversational communication feature that enables automated interactions with your end users. This feature is only activated upon your explicit opt-in and is not enabled by default. By opting into conversational AI, you accept responsibility for ensuring that your end users are informed that they may be interacting with an AI system and that you have obtained any consents required under applicable law.

Disclosure Obligations

When using AI features that interact with or make decisions affecting your end users, you are responsible for providing appropriate disclosures to those end users. This includes, but is not limited to, informing end users that AI may be used to process their information, score their responses, or communicate with them. You must include such disclosures in your privacy notices, form descriptions, or other communications as required by applicable law.

AI Output Limitations

All AI-generated outputs, including scores, recommendations, content, routing decisions, and conversational responses, are provided on an "as-is" basis. AI outputs may be inaccurate, incomplete, or inappropriate. You should not rely on AI-generated outputs as the sole basis for significant business decisions, legal determinations, or actions that could materially affect individuals. You are responsible for reviewing and validating AI outputs before acting upon them.

No Liability for AI Content

Orbit AI does not guarantee the accuracy, reliability, completeness, or suitability of any AI-generated content or decisions. We expressly disclaim all liability for any losses, damages, or adverse outcomes resulting from your reliance on AI outputs. You use AI features at your own risk.

Regulatory Compliance

You are responsible for complying with all applicable laws and regulations governing the use of artificial intelligence, automated decision-making, and machine learning in your jurisdiction. This includes, where applicable, requirements for human oversight, transparency, bias mitigation, and impact assessments. For more information on our approach to AI, please review our AI Policy.

9. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. The following activities are strictly prohibited when using the Service:

  • Using the Service for any illegal, fraudulent, or unauthorized purpose, or in violation of any applicable local, state, national, or international law or regulation
  • Sending unsolicited bulk messages, spam, or unwanted communications through the Service, including through sequences, email, or SMS features
  • Distributing malware, viruses, trojans, worms, or any other malicious or harmful code through forms, file uploads, or any other aspect of the Service
  • Scraping, crawling, or using automated means to extract data from the Service beyond what is permitted through our official API
  • Attempting to overload, disrupt, or degrade the performance of the Service or its underlying infrastructure, including denial-of-service attacks
  • Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code, algorithms, or underlying structure of the Service
  • Using the Service to build, train, or improve a competing product or service, or to benchmark the Service for competitive purposes without our written consent
  • Storing, processing, or transmitting protected health information (PHI), payment card industry (PCI) data, or other categories of regulated sensitive data through the Service without prior written authorization from Orbit AI
  • Impersonating any person or entity, or falsely representing your affiliation with any person or entity
  • Circumventing, disabling, or interfering with any security, authentication, or access control features of the Service
  • Using the Service to harass, abuse, threaten, defame, or infringe upon the rights of any third party
  • Sharing, reselling, or sublicensing access to your account or the Service to unauthorized third parties

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this Acceptable Use Policy, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

10. Integrations and Third-Party Services

The Service allows you to connect and integrate with third-party services, platforms, and applications, including but not limited to external CRMs, marketing automation platforms, spreadsheet tools, communication services, calendar systems, and video conferencing providers. These integrations are provided for your convenience and to enhance the functionality of the Service.

Your use of any third-party service is governed by that service's own terms of service, privacy policy, and any other applicable agreements. Orbit AI does not control, endorse, or assume any responsibility for third-party services, their content, their privacy practices, or their availability. You acknowledge and agree that Orbit AI shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any third-party service.

You are responsible for reviewing and complying with the terms and policies of any third-party service you connect to through the Service. You are also responsible for the data you transmit to third-party services through integrations and workflows configured within Orbit AI.

11. Intellectual Property

Orbit AI Property

The Service, including its entire codebase, architecture, visual design, user interface, user experience, algorithms, AI models, documentation, branding, logos, trademarks, service marks, and all associated intellectual property, are and shall remain the exclusive property of Orbit AI and its licensors. These Terms do not grant you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

User Content Ownership

As stated in Section 7, you retain all ownership rights to your User Content. Nothing in these Terms transfers ownership of your data, form submissions, contact information, or any other content you create or upload to Orbit AI.

Restrictions

You may not copy, modify, distribute, sell, lease, or create derivative works based on the Service or any part thereof. You may not reverse engineer, decompile, or disassemble the Service, except to the extent that such restriction is expressly prohibited by applicable law. You may not remove, alter, or obscure any proprietary notices, labels, or marks on the Service.

Feedback

If you provide suggestions, ideas, feedback, or recommendations regarding the Service ("Feedback"), you grant Orbit AI a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and implement such Feedback without any obligation to you, including without compensation or attribution.

12. API and Developer Terms

API Access

Orbit AI may provide application programming interfaces (APIs) to allow you to programmatically interact with the Service. Access to the API is subject to these Terms and any additional API-specific documentation or guidelines we publish. We reserve the right to modify, restrict, or discontinue API access at any time.

Rate Limits and Usage Restrictions

API usage is subject to rate limits and usage quotas as defined by your subscription plan and our API documentation. You agree not to exceed these limits or attempt to circumvent rate-limiting mechanisms. Excessive or abusive API usage may result in temporary or permanent restriction of your API access.

API Key Security

You are responsible for the security and confidentiality of your API keys, OAuth tokens, and any other authentication credentials issued to you. API keys should be treated as sensitive credentials and must not be embedded in client-side code, shared in public repositories, or exposed in any insecure manner. You are liable for all activity conducted using your API credentials, whether or not authorized by you.

Prohibited API Uses

You may not use the API to: scrape or harvest data beyond your authorized scope; build a product that replicates the core functionality of the Service; interfere with the Service's operation or other users' access; or violate any provision of these Terms or applicable law.

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, storage, and sharing of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

If you are located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions with specific data protection regulations, please also review our GDPR Compliance page for information about your rights and how we process your data under applicable data protection laws.

For information about how we handle AI-related data processing, please refer to our AI Policy. For details on our infrastructure and data security measures, please visit our Security Practices page.

As a user of the Service who collects data from your own end users, you are independently responsible for complying with all applicable privacy and data protection laws. You must provide your end users with appropriate privacy notices and obtain any consents required for the collection and processing of their personal information through forms, surveys, or other data collection tools you build with Orbit AI.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ORBIT AI DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

ORBIT AI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICE, INCLUDING AI-GENERATED OUTPUTS, WILL BE ACCURATE, RELIABLE, OR MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

No advice or information, whether oral or written, obtained from Orbit AI or through the Service shall create any warranty not expressly stated in these Terms.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ORBIT AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF ORBIT AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORBIT AI'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO ORBIT AI IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

The limitations set forth in this section shall apply even if any limited remedy provided in these Terms fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Orbit AI and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of or access to the Service
  • Your violation of these Terms or any applicable law or regulation
  • Your User Content, including any claims that your content infringes or violates the intellectual property rights, privacy rights, or other rights of any third party
  • Your use of data collected through the Service in a manner that violates applicable data protection or privacy laws
  • Your use of AI features in a manner that causes harm or violates applicable AI regulations
  • Any claims by your end users, customers, or contacts arising from your use of the Service
  • Any dispute between you and any third party, including third-party service providers connected through integrations

Orbit AI reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

17. Termination

Termination by Orbit AI

We may suspend or terminate your account and access to the Service, in whole or in part, at any time and without prior notice, if we reasonably believe that: you have violated these Terms; your conduct poses a risk to the security, integrity, or availability of the Service; your use of the Service may expose Orbit AI to legal liability; or your account has been inactive for an extended period. We may also terminate your access if required to do so by law or regulation.

Termination by You

You may terminate your account at any time by contacting us or through your account settings. Termination of your account does not relieve you of any obligations to pay outstanding fees or charges incurred before the termination date.

Effect of Termination

Upon termination, your right to access and use the Service will cease immediately. You will have thirty (30) days from the date of termination to export your data from the Service. After this thirty-day period, we reserve the right to permanently delete all data associated with your account. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

18. Dispute Resolution

Governing Law

These Terms and any disputes arising out of or related to them or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles.

Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved by binding arbitration administered in accordance with the rules of a nationally recognized arbitration organization, conducted in the State of Delaware. The arbitration shall be conducted by a single arbitrator. The arbitrator's decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Class Action Waiver

YOU AND ORBIT AI AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and Orbit AI agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative, class, or collective proceeding.

Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information. Additionally, claims that fall within the jurisdiction of a small claims court may be filed in such court in lieu of arbitration.

19. Changes to Terms

We reserve the right to modify these Terms at any time at our sole discretion. For material changes, we will provide at least thirty (30) days' prior notice before the updated Terms take effect. Notice may be provided by posting a prominent notice on the Service, sending an email to the address associated with your account, or through other reasonable means.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue your use of the Service before the updated Terms take effect. We encourage you to review these Terms periodically to stay informed of any changes.

20. Severability and Waiver

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity, illegality, or unenforceability of any individual provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

Waiver

The failure of Orbit AI to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any term or condition of these Terms shall be effective only if made in writing and signed by an authorized representative of Orbit AI, and shall apply only to the specific instance for which it is given.

21. Entire Agreement

These Terms, together with the Privacy Policy, AI Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and Orbit AI regarding the Service and supersede all prior and contemporaneous agreements, proposals, representations, warranties, and understandings, whether written or oral, between you and Orbit AI with respect to the subject matter hereof.

No terms or conditions set forth in any purchase order, confirmation, or other document issued by you shall modify or supplement these Terms, and any such terms or conditions are hereby rejected by Orbit AI.

22. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

For legal communications, including notices required under these Terms, please send correspondence to our legal team at the email address above. We will make reasonable efforts to respond to all inquiries within a timely manner.

Terms of Service: Orbit AI Platform Usage Guidelines | Orbit AI