Support Request Form Template

Organize incoming support tickets with structured forms.

About this template

Unstructured support email means lost context, missed priorities, and "can you send a screenshot?" ping-pong. This template captures the issue, its severity, and supporting files in one pass — so your team triages in seconds and resolves on the first reply.

Help deskBug reportsFeature requests

Fields in this template

Support Request Form

Subject*
Your answer
Describe the issue*
Type your answer…
Priority level
Choose an option
Screenshots
Click to upload

Submit

Every field is customizable — add, remove, or reorder in the editor.

Why this template

Built to convert from day one.

Triage in seconds

Priority and category fields sort tickets before a human reads them — urgent issues jump the queue automatically.

Triage in seconds

Context on the first pass

Screenshot uploads and structured descriptions kill the back-and-forth that drags resolution times.

Context on the first pass

Works with your help desk

Pipe tickets to Slack, email, or your help desk via webhooks — with all fields mapped.

Works with your help desk

Getting started

How to use this template

1
Click "Use this template" and start your 7-day free trial.
2
Customize categories and priority levels for your product.
3
Route submissions to your help desk, Slack channel, or email.
4
Embed it in your app or link it from your docs.

FAQ

Frequently asked questions

What fields should a support request form include?

Subject, description, a priority or category selector, and a file upload for screenshots. That combination covers triage and reproduction for most issues.