Support Request Form Template
Organize incoming support tickets with structured forms.
Unstructured support email means lost context, missed priorities, and "can you send a screenshot?" ping-pong. This template captures the issue, its severity, and supporting files in one pass — so your team triages in seconds and resolves on the first reply.
Fields in this template
- Subject*Text
- Describe the issue*Long text
- Priority levelSelect
- ScreenshotsFile upload
Every field is customizable — add, remove, or reorder in the editor.
Triage in seconds
Priority and category fields sort tickets before a human reads them — urgent issues jump the queue automatically.
Context on the first pass
Screenshot uploads and structured descriptions kill the back-and-forth that drags resolution times.
Works with your help desk
Pipe tickets to Slack, email, or your help desk via webhooks — with all fields mapped.
How to use this template
- 1
Click "Use this template" and sign in (free plan works).
- 2
Customize categories and priority levels for your product.
- 3
Route submissions to your help desk, Slack channel, or email.
- 4
Embed it in your app or link it from your docs.
Frequently asked questions
What fields should a support request form include?
Subject, description, a priority or category selector, and a file upload for screenshots. That combination covers triage and reproduction for most issues.
Can users attach screenshots or files?
Yes — the file upload field accepts images and documents, stored securely with the submission.
Can tickets route to different teams?
Yes. Category and priority answers can route submissions to different Slack channels, inboxes, or webhook endpoints.
Does this replace a help desk?
For small teams, often yes. Larger teams typically use it as the structured intake layer in front of Zendesk, Intercom, or Linear via webhooks.
Launch your support request form in minutes
Start from this template, make it yours, and publish — free.