NeverBounce Integration

Real-time email verification with 99.9% accuracy

The NeverBounce integration enables real-time email verification on your Orbit AI forms. When a visitor enters their email address, it's validated instantly against NeverBounce's database to ensure deliverability. This helps you capture high-quality leads by blocking invalid, disposable, and risky email addresses before form submission.

Key Features

Real-Time Verification

Validate emails instantly as users type

99.9% Accuracy

Industry-leading email verification accuracy

Block Invalid Emails

Prevent hard bounces and protect sender reputation

Catch-All Detection

Identify domains that accept any address

Disposable Detection

Block temporary throwaway email addresses

Visual Feedback

Users see validation status in real-time

Setting Up the Integration

Get your NeverBounce API key

Log in to your NeverBounce account and navigate to Settings → API to find your API key. If you don't have an account, sign up at neverbounce.com.

Connect NeverBounce in Orbit AI

Go to Integrations in your Orbit AI dashboard. Find NeverBounce and click to open it. Enter your API key and click "Connect NeverBounce" to save.

Enable on your forms

Open any form and go to the Integrate tab. Find NeverBounce in the Email Verification section and toggle it on. Configure your blocking options as needed.

Test the integration

Submit a test form entry with different email addresses to verify the validation is working. Invalid emails will be blocked and users will see an error message.

Get your API key: Open NeverBounce API Settings →

How Email Validation Works

When a user enters an email address in your form, NeverBounce analyzes it in real-time and returns a verification status. Orbit AI then applies your configured blocking rules to determine if the email should be accepted.

Verification Results

Status	Description	Action
Valid	Email exists and can receive mail	Allowed
Invalid	Email does not exist or cannot receive mail	Blocked
Unknown	Server did not respond or verification inconclusive	Allowed*
Catch-All	Domain accepts mail for any address	Configurable
Disposable	Temporary/throwaway email address	Blocked

Understanding "Unknown" Status

An "Unknown" result means NeverBounce couldn't definitively verify the email. This typically happens when the mail server doesn't respond or uses greylisting. By default, Orbit AI treats Unknown emails the same as Valid emails, allowing them through. This prevents false rejections of legitimate leads whose mail servers have aggressive spam protection.

Blocking Options

Configure which types of emails to block on the Integrate tab of each form. Each option gives you fine-grained control over the quality of email addresses you accept.

Block free email addresses

Gmail, Yahoo, Outlook, etc.

This blocks emails from free providers like Gmail or Yahoo. Use this if you only want business emails.

Example: john@gmail.com would be blocked, but john@acme.com would be allowed.

Block role accounts

info@, support@, admin@, etc.

This blocks generic email addresses that aren't tied to a real person. Role accounts are typically managed by multiple people or automated systems, making them less valuable for personal outreach.

Example: info@company.com or support@company.com would be blocked, but sarah@company.com would be allowed.

Block catch-all domains

Domains that accept any address

Some companies accept emails to any address (even fake ones). This blocks those domains since we can't verify if the person is real. While this may block some legitimate leads, it significantly reduces the risk of fake submissions.

Example: anything@catchall-company.com would be blocked because the domain accepts all addresses, making verification impossible.

User Experience

Email verification happens seamlessly as users fill out your form. Here's what they experience:

Valid Email

A green checkmark appears next to the email field, indicating the address is valid. The user can proceed with submission.

Invalid Email

An error message explains why the email was rejected. The user must enter a valid email address to continue.

Troubleshooting

Emails aren't being verified?

Check that NeverBounce is enabled on the specific form's Integrate tab. Also verify your API key is valid by testing the connection on the Integrations page.

Valid emails are being rejected?

This may happen if you have "Block catch-all domains" enabled and the email belongs to a catch-all domain. Consider disabling this option if you're seeing too many false rejections.

Verification seems slow?

NeverBounce typically responds in under a second, but some mail servers take longer to respond. If verification consistently takes more than 3 seconds, check your network connection.

API credits running out quickly?

Each email verification uses one API credit. If you have high-traffic forms, consider upgrading your NeverBounce plan or limiting verification to specific forms.

Integration was disconnected?

Your API key may have been regenerated in NeverBounce. Get your new API key and reconnect the integration in Orbit AI.

API Key Management

Your NeverBounce API key is securely encrypted and stored. You can update or disconnect it at any time:

Go to Integrations in your Orbit AI dashboard
Click on NeverBounce to open the integration settings
Use "Update API Key" to change your key, or "Disconnect" to remove it
Click "Test Connection" to verify your API key is working